Account Executive

Job Description:

The Account Executive is responsible for ensuring clients receive an unbelievable positive customer experience.The Account Executive proactively reviews performance metrics to promote client satisfaction, quality services, profitability, and retention. 

Primary Responsibilities:

• Manages client contract renewal activities with the primary goals of retaining client, obtaining multiple year agreements and maintaining or improving profitability 
• Manages assigned accounts with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships and manages staff, direct and indirect.
• Accountable for understanding the primary business objectives of the client, developing and managing shared goals, and demonstrating program value to the client
• Understands AWPRx product and service offering, and can articulate the operational, clinical and financial value of our programs to the client across multiple stakeholders with the goal of deploying new programs and services
• Maintains consistent and regular client communications
• Prepares and presents regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports, and industry news
• Prioritizes and conducts regular on-site or telephonic client meetings as appropriate to proactively review client benefits, drug utilization and trend management strategies
• Maintains a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees
• Ensures that all assigned contracts are monitored and reported as stated in the terms
• Documents all client related activities as directed in ForceRx
• Provides staff with feedback at least quarterly on the level of accomplishment of personal and departmental goals. Develops strategies for staff development and retention
• Stays abreast of industry trends and developments and demonstrates strong communication skills in presenting these to clients and staff
• Demonstrates expertise in pharmacy benefit strategies and clinical programs
• Provides leadership to client services team members in departmental and corporate initiatives
• Provides regular feedback to management team regarding client metrics, client requirements and business development opportunities
• Participates in sales preparation meetings and finalist sales presentations as necessary
• Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, Code of Conduct, Business Ethics Policies and Procedures and other policies and procedures applicable to position
• Follows all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Account Management, as appropriate.
• Provides support to other departments as requested

Job Duties & Essential Functions

1. Preparation and presentation of monthly / quarterly / annual strategic stewardship meetings to show specific performance measures in comparison with AWPRx book of business to promote client satisfaction, client retention and upsell opportunities. 
2. Interaction with clients providing preventative consultation, analysis and issue resolution associated with AWPRx services. Proactively assesses, clarifies, and validates customer needs on an ongoing basis. 
3. Manages client relationships through comprehensive knowledge of clients unique program set-up in the AWPRx Protocol Guide for the client. 
4. Acts as the internal liaison for client on all operational processes. 
5. Responsible for timely and accurate management and execution of all client requests, including changes, product upsells, new groups, terminations and escalated issues. 
6. Monitors account performance through Client Report Suite analytics. 
7. Leads client centric interdepartmental meetings to review operational performance against client’s expectations and needs. 
8. Promotes account growth through partnership with assigned Sales Representative and Operations Team. 
9. Maintains high customer satisfaction ratings that meet organizational standards. (need to implement client sat measure/survey) 
10. Client Training, as part of overall client metrics verifies that all Client staff that requires Community Portal access is satisfactorily trained. 
11. Business Travel for site visits as needed

Job Qualifications

• Education: 
  • GED or better Required
  • Associate or Bachelor’s Degree in business, marketing or associated health field highly desirable
• Experience: 
  • Minimum of 5 years of experience in Account Management or similar client facing position
  • Preferred: 2 years of the 5 years of experience to be within a Pharmacy Benefit Management Service line.
• Supervisory Experience: N/A
• Other competencies or skills: 
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Problem Awareness and Anticipation — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem and initiating the solution.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Interacting With Computers — Using computers and computer systems to set up functions, enter data, or process information.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or email.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling
• Background Checks/Licensing Requirements: N/A