Posted 2 years ago

Job Description:


    • The Client & Patient Services organization is responsible for ensuring high-quality service delivery to Express Scripts’ members and clients in a cost-efficient manner. Patient Services provides mail pharmacy services, addresses members’ inquiries and provides value-added consultation. In addition this organization includes Client Services, which encompasses client and benefit administration, quality control, implementation, client support center (CSC), participant materials, clinical operations and eligibility. In addition, Client & Patient Services includes centralized functions to drive continuous process improvement, pharmacy compliance and forward-looking planning. This organization also includes Medical Affairs, Clinical Services, and Express Scripts’ Pharma Business Services subsidiary.RESPONSIBILITIES 
    • Compound and dispense medications within corporate and regulatory guidelines. Track order status and outstanding issues. Maintain daily production, quality and service levels. Vary work priorities and activities to accommodate business needs. Provide oversight and quality assurance to pharmacy technicians. Interpret physicians or prescribers prescriptions. Verify and confirm the validity of controlled substances. Verify prescription information entered in the system by data entry or order entry. Train and mentor other less experienced or new pharmacists. Back up other pharmacists as needed. Perform additional duties as assigned by management. 


  1. Verify prescriptions to be dispensed contain the correct medications and are correctly labeled according to corporate and regulatory guidelines.
  2. Provide oversight and quality assurance to pharmacy technicians. 
  3. Verify and confirm the validity of controlled substances.
  4. Train and mentor other less experienced or new pharmacists and/or technicians.
  5. Additional duties as assigned by leadership.


    • Bachelor of Science in Pharmacy or Pharm D. Degree
    • 1-2 years experience in retail pharmacy setting preferred.
    • Valid Missouri Pharmacist Licensure required and in good standing.
    • Microsoft Word, Excel and PowerPoint
    • VAX and Enterprise System experience preferred.
    • Knowledge of pharmacy laws and regulations
    • Strong focus on customer service, quality and accuracy
    • Ability to read and interpret prescriptions
    • Ability to evaluate current state and analyze possible solutions in business workflow
    • Ability to train and coach less experienced staff to desired team results
    • Detail oriented with strong organizational skills.
    • Excellent oral and written communication skills.
    • Ability to adapt in a dynamic work environment learns quickly, solve problems and make decisions
    • Able to work under pressure and to meet tight deadlines.
    • Knowledge of PBM industry/Managed care industry helpful
    • Willingness to work a flexible schedule for peak volume times


    • Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. 
    • None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.
    • Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.

Job Features

LocationCorporate Office
FLSA statusExempt
Type of employmentFull Time

Apply Online

A valid email address is required.
A valid phone number is required.