Posted 3 years ago

Job Description:

Works as a liaison among business operations, clients and business partners to understand, analyze, and facilitate business needs, requirements, and impacts of business changes as a result of strategic initiatives, operational changes, compliance requirements, client needs, and technology or operational improvements. Works independently on large complex work efforts or leads a team working on smaller efforts. Works with stakeholders of the project or work effort to facilitate understanding of the business change, details, and impacts associated with the change. Communicates and facilitates the activities and deliverables associated with business requirements, business processes, options and alternatives, validation and testing of solutions, training and implementation. 

Job Duties & Essential Functions:

  • Analyzes information to assess gaps and identifies opportunities for process improvement and maturity.
  • Identify stakeholders of the work effort, how they are impacted, and what their needs and roles are to effectively engage in the effort.
  • Manage solution scope, changes to requirements, and requirements conflicts.
  • Verify and validate requirements with project team and stakeholders
  • Assess the proposed solution for alignment to business needs, requirements, and impacts to operations, processes, partners and clients.
  • Assess organizational readiness to make technical, operational and behavioral changes needed to make the effort a success, including assisting in implementation communications and training.
  • Validate the new solution meets the business need and provides the expected business value to stakeholders.
  • Define transition requirements needed to implement the solution including:  training of end users, implementation planning, implementation details needed to transition to the new solution when ready
  • Evaluate solution performance once implemented for business usage and value as indented
  • Lead the work of Account Coordinator(s) on large work efforts.
  • Mentor and coach Account Coordinator(s) as they learn new techniques and gain more complex experience
  • Collaborates with leadership and management to direct compliance issues to appropriate existing channels for investigation and resolution.
  • Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues.

Job Qualifications:

  • Education
    • High School Diploma.
    • College Degree preferred, but not required.
  • Experience
    • Prior experience in PBM or Workers’ Compensation preferred but not required.
    • Account Management experience.
    • Implementation and Project Management experience.
    • Compliance or Auditing background preferred but not required.
  • Supervisory experience: N/A
  • Other competencies or skills:
    • Advanced computer skills
    • Strong organizational, analytical and problem solving skills
  • Background Checks/Licensing Requirements: N/A

Job Features

DepartmentOperations
FLSA statusExempt
LocationCorporate Office
Type of employmentFull Time

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